Shipping policy

Shipping Policy

Shine Free Skin LLC — Effective Date: 6/04/2026

Thank you for shopping with Shine Free Skin. Please read this policy before placing your order so you know exactly what to expect.

Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding US federal holidays). Orders placed after 3:00 PM CST or on weekends are processed the next business day.

You will receive an order confirmation email immediately after purchase. A separate shipping confirmation email with your tracking number will be sent within 3–5 business days of your order date.

Domestic Shipping — United States

All US orders are fulfilled through our US-based fulfillment partner.

  • Standard Shipping: Estimated delivery 5–10 business days after processing. FREE on orders over $75 — flat $4.99 on orders under $75.
  • Expedited Shipping (where available by carrier): Estimated 2–4 business days after processing — $14.99.

Tracking Your Order

Every order includes a tracking number sent by email. Tracking updates may take 24–48 hours to appear in the carrier system after your shipping confirmation is sent — this is normal and does not indicate a delay.

If you have not received a tracking email within 5 business days of your order date, please check your spam folder first, then contact us at info@shinefreeskin.com.

Peak Period Delays

During high-volume periods (November–January and major sale events), please allow an additional 2–5 business days for processing and delivery. We are not responsible for delays caused by carrier disruptions, weather events, or other circumstances outside our control.

Lost or Undelivered Packages

If your tracking shows “Delivered” but you have not received your package:

  1. Check all delivery locations around your property (door, garage, neighbor).
  2. Wait 24 hours — carrier tracking sometimes updates before the physical delivery.
  3. Contact us at info@shinefreeskin.com if the package does not arrive within 48 hours of the “Delivered” scan.

Orders not delivered within 20 business days of the shipping confirmation date will be reshipped or fully refunded at your choice, no questions asked.

Damaged Packages

If your order arrives damaged, email info@shinefreeskin.com within 7 days of delivery with your order number and a clear photo of the damage. We will arrange a replacement or full refund within 1 business day. You do not need to return the damaged item.

Address Errors

Please verify your shipping address carefully before placing your order. If you notice an error, contact us immediately at info@shinefreeskin.com — we can correct addresses before shipment but cannot redirect packages already in transit. Shine Free Skin LLC is not responsible for packages that are undeliverable due to customer address errors.

International Shipping

We currently ship to the United States only. International shipping is in development. Join our email list at shinefreeskin.com to be notified when your country becomes available.

Contact

Shipping questions: info@shinefreeskin.com
Response time: Within 1 business day (Monday–Friday)