Return Policy

🔁 Return Policy

We hope you love your Shine-Free Skin products, but if something isn’t right, we’re here to make it right.

✅ 30-Day Satisfaction Guarantee

If you’re not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a refund or store credit.

🧴 Return Eligibility

  • The item must be unused, in original packaging, and in the same condition as received
  • You’ll need to provide proof of purchase (order confirmation or receipt)

📦 Non-Returnable Items

  • Used or opened products (for hygienic reasons)
  • Gift cards or promotional items
  • Items marked “Final Sale”

💰 Refunds

  • Once we receive and inspect your return, you’ll receive an email update
  • Approved refunds will be issued to your original payment method within 5–7 business days
  • Shipping costs are non-refundable

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect
  • We recommend using a trackable shipping method for your return

🛠 Damaged, Defective, or Wrong Items?

We’re so sorry! Please email info@shinefreeskin.com within 7 days of delivery with your order number and clear photos. We’ll make it right ASAP.

📬 How to Start a Return

Email us at info@shinefreeskin.com with:

  • Subject: Return Request – Order #XXXX
  • Include a brief reason and photo if applicable

We’ll respond within 24 hours with return instructions.