FAQ
📋 Frequently Asked Questions
❓ How does Shine-Free Skin work?
We curate innovative skincare tools designed to deeply cleanse, exfoliate, and rejuvenate your skin — all from the comfort of your home. Each tool targets specific concerns like oil control, clogged pores, or dullness to help you achieve smooth, glowing skin effortlessly.
🚚 What are your shipping times?
- Processing Time: 1–2 business days
- Shipping Time (USA): 5–10 business days
- International Shipping: 7–15 business days
All orders are shipped with tracking numbers. You’ll receive one via email after your order ships.
🔁 What’s your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your product, simply reach out and we’ll help with a return or exchange. Items must be unused and in original packaging.
💳 What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods. Your information is encrypted and protected.
🧴 How do I use the skincare tools?
Each product page includes a "How to Use" guide with step-by-step instructions. Most tools require minimal setup and take just minutes a day to use.
🌿 Are your products suitable for sensitive skin?
Yes! Most of our tools are gentle and designed for daily use, even on sensitive skin. If you're unsure, start with shorter sessions and always do a patch test.
✉️ I need help with my order. What do I do?
We're here to help! You can reach out through our Contact Us page or email us directly at infot@shinefreeskin.com. We typically respond within 24 hours on business days.