Frequently Asked
Questions

We carry premium at-home skin tech devices and recovery serums: the Bright Rest LED Eye Therapy Device, Sonic Glow Facial Cleansing Device, Cryo Calm Ice Therapy Facial Tool, Barrier Reset Repair Serum, and Hydra Veil Recovery Serum. Together they support a simple, consistent cosmetic skincare routine.

No. All Shine Free Skin products are cosmetic skincare tools. They are designed to support the appearance and feel of skin as part of a consistent routine. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition.

No. Results vary by person, skin type, product use, and consistency of routine. We make no guarantees about specific outcomes. What we do guarantee is that if you’re not satisfied with your purchase within 30 days, we will refund you in full.

Our tools are designed for gentle cosmetic use. If you have a skin condition, photosensitivity, an implanted device, or are pregnant, consult a licensed dermatologist or healthcare provider before using any light therapy or electronic device. Discontinue use if you experience irritation.

Start with the Sonic Glow cleansing device and Hydra Veil serum as your daily foundation. Once your cleansing routine is consistent, add the Cryo Calm cooling tool in the morning or the Bright Rest LED device in the evening. See our Skin Tech Routine Guide for a full walkthrough.

The three-step framework: Cleanse (Sonic Glow) → Treat (Bright Rest LED or Cryo Calm) → Recover (Barrier Reset or Hydra Veil serum). Read the full guide at skin-tech-routine-guide.

Processing: 1–3 business days. US delivery: 7–12 business days after processing. Free standard shipping on orders over $75. Flat $4.99 on orders under $75. You’ll receive a tracking number by email once your order ships.

Yes. International delivery typically takes 10–20 business days. Customs duties and taxes are the customer’s responsibility and not included in product or shipping costs.

First check with household members, neighbors, and your local carrier office. If still not found, contact us within 7 days of the delivery scan at info@shinefreeskin.com.

Every product is backed by our 30-day satisfaction guarantee. If you’re not satisfied within 30 days of delivery, contact us at info@shinefreeskin.com for a full refund or replacement. See our full Return Policy.

Contact us within 7 days of delivery with a photo of the damage. We’ll arrange a replacement or refund immediately — no return required for defective items.

Approved refunds are issued to your original payment method within 5–10 business days. You’ll receive an email confirmation when the refund is processed.

All major credit and debit cards (Visa, Mastercard, Amex, Discover) and PayPal. Checkout is SSL-encrypted and processed securely by Shopify Payments.

Yes. All transactions are SSL-encrypted and processed through Shopify Payments — one of the most trusted e-commerce payment systems in the world.

Email us at info@shinefreeskin.com. We respond within 1 business day, Monday–Friday. For faster service on order issues, include your order number in the subject line.

Shine Free Skin LLC is a U.S.-registered limited liability company. We source and curate products that meet our standards for quality, safety information transparency, and value. We are a cosmetic skin tech brand — not a medical, dermatology, or clinical brand.