FAQ
❓ How does ShineFree Skin work?
We curate innovative skincare tools designed to cleanse, decongest, and refresh your skin at home. Each item targets specific concerns—oil control, clogged pores, or dullness—so you can achieve a smoother, shine-free look with minimal effort.
🚚 What are your shipping times?
- Processing: 1–3 business days
- USA: 7–12 business days
- International: 10–20 business days
You’ll receive a tracking number by email once your order ships.
🔁 What’s your return policy?
Returns accepted within 14 days of delivery for unused, unopened products in original packaging. If your item arrives damaged or defective, contact us and we’ll make it right.
💳 What payment methods do you accept?
All major debit/credit cards and PayPal. Checkout is protected by SSL encryption.
🧴 How do I use the skincare tools?
Each product page includes a How to Use guide with simple, step-by-step instructions. Most tools take just a few minutes a day.
🌿 Are your products suitable for sensitive skin?
Most tools are gentle and suitable for daily use. If you’re unsure, start with shorter sessions and perform a patch test.
🛡️ Is ShineFree Skin a real business?
Yes — ShineFree Skin is a U.S.-registered LLC. We’re building a long-term brand you can trust.
✉️ I need help with my order.
We’re here to help! Contact us via the Contact Us page or email info@shinefreeskin.com. We typically reply within 24 hours on business days.