Shipping Policy

Thank you for shopping with Shine Free Skin LLC. We aim to make delivery simple, transparent, and reliable. Below you’ll find our full shipping details.

Order Processing

  • Processing time: 1–3 business days after payment confirmation.
  • Orders placed after 12:00 PM (local warehouse time) are processed the next business day.
  • Orders are not processed on weekends or U.S. public holidays.

Estimated Delivery Times

Delivery time begins after your order has been processed and shipped.

  • United States: Typically 7–12 business days.
  • International: Typically 10–20 business days (varies by destination and customs).

Note: These are estimates. Carrier delays, weather events, customs inspections, and peak seasons (e.g., holidays) may extend delivery times.

Tracking Your Order

  • You’ll receive an Order Confirmation email after checkout and a Shipping Confirmation with tracking once your order ships.
  • Please allow 2–4 business days after dispatch for tracking to update on the carrier’s system.

Multiple Item Orders

  • To ensure faster delivery, items may ship from different partner warehouses and arrive in separate packages.
  • You’ll receive a tracking number for each shipment when applicable.

Pre-Orders & Backorders

  • If an item is marked as pre-order or backorder, we’ll display the expected ship window on the product page and/or your order confirmation.
  • Your full order may ship together or in parts depending on availability.

Shipping Addresses

  • Please ensure your shipping address is complete and accurate (including apartment/suite numbers).
  • We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
  • We do not ship to freight forwarders or restricted addresses where prohibited by carriers.

Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.
  • These charges are the customer’s responsibility and are not included in product or shipping costs.
  • Customs processes may extend delivery timelines.

Delivery Issues

  • Lost/Delayed Packages: If your package is delayed beyond the estimates, please contact us—we’re happy to help liaise with the carrier.
  • Marked “Delivered” but Not Received: Please check with household members, neighbors, and your local carrier office. If still not found, contact us within 7 days of the delivery scan.
  • Damaged/Defective Items: Notify us within 7 days of delivery with photos so we can make it right.

Order Changes & Cancellations

  • We start processing quickly. If you need to change or cancel an order, email us at info@shinefreeskin.com within 12 hours of placing it.
  • Once an order has shipped, we’re unable to modify the address or cancel it.

Shipping Fees

  • Shipping costs (if any) are calculated at checkout and vary by destination, weight, and carrier.
  • Any promotional “Free Shipping” offers will be clearly displayed on the site and/or at checkout.

Contact Us

Questions about your order? We’re here to help.

Email: info@shinefreeskin.com

Last updated: August 2025